This policy explains what information Dongguan DreamPlush Toys Co., Ltd. ("DreamPlush", "we", "us") collects when you visit stuffed-toy.com or send us an inquiry, how we use it, and what choices you have.
Who we are
DreamPlush is a custom plush toy manufacturer based in Dongguan, Guangdong, China. Our legal entity, Dongguan DreamPlush Toys Co., Ltd., is responsible for the personal data described in this policy.
You can reach us at any time at info@stuffed-toy.com.
Information we collect
Information you give us. When you submit our quote form or email us, we receive the details you choose to provide: your name, company, email address, phone or WhatsApp number, product type, estimated quantity, your message, and any reference images or files you attach.
Technical information. Our server records the IP address and browser user agent attached to each inquiry. We use this only to prevent spam and abuse of the form.
We do not collect payment card details through this website.
How we use your information
We use what you send solely to respond to your inquiry — to prepare a quote, suggest fabrics and materials, produce a digital mock-up, and discuss your project with you.
If you go on to place an order, we use your contact details to manage production, quality control and shipping.
We never use your information for advertising, and we never sell it.
Cookies and tracking
This website does not use advertising cookies, analytics scripts or third-party tracking pixels. We do not build visitor profiles and we do not track you across other websites.
Sharing your information
We do not sell, rent or trade your personal information.
Your inquiry reaches us by email, so it passes through our email service provider, and the website runs on a server we control. We share information with service providers only as far as it is needed to operate the site and reply to you, and with authorities where the law requires it.
How long we keep it
We keep inquiry records for as long as we need them to answer your request and, if we work together, for the duration of our business relationship plus any period required by applicable tax and commercial law.
You can ask us to delete your inquiry at any time.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete the personal data we hold about you, and to object to or restrict how we process it.
To exercise any of these rights, email info@stuffed-toy.com. If you are in the EU or UK, you also have the right to complain to your local data protection authority.
Security
The website is served over HTTPS, and inquiry records are stored on a server with restricted access. Only staff who need your information in order to reply to you can see it.
No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Children
We make toys, but this website is aimed at businesses. It is not directed at children, and we do not knowingly collect personal data from children.
Changes and contact
We may update this policy from time to time; the date above shows when it last changed.
Questions about this policy or your data? Email info@stuffed-toy.com, or write to Dongguan DreamPlush Toys Co., Ltd., No. 16, Niulukou 2nd Lane, Liaoxia Community, Houjie Town, Dongguan, Guangdong, China.